Privacy Policy

1. Who We Are

For privacy-related questions, requests, or concerns, please contact us using the information above.

2. Information We Collect

The information we collect depends on how you interact with the Website and with 3Flecha.

3. How We Use Personal Information

We may use information we collect for legitimate business and operational purposes, including to:

• Respond to inquiries and requests;
• Communicate with prospective clients and organizations;
• Understand project requirements;
• Prepare proposals, estimates, statements of work, or other business communications;
• Provide and manage our services;
• Deliver websites, software, digital platforms, and related technology services;
• Provide customer and technical support;
• Manage our business relationship with clients and prospective clients;
• Improve our Website, services, products, and user experience;
• Maintain Website functionality;
• Monitor Website performance;
• Detect, prevent, investigate, and respond to fraud, abuse, security incidents, and other unauthorized activity;
• Protect our rights, property, systems, personnel, users, and clients;
• Comply with legal and regulatory obligations;
• Establish, exercise, or defend legal claims; and
• Carry out other purposes disclosed to you at or before the time information is collected.

We do not use personal information for purposes materially inconsistent with the purposes described in this Privacy Policy without providing additional notice where required.

4. Business Communications

If you contact 3Flecha, we may use the information you provide to respond to your inquiry and communicate with you concerning your request, project, or potential business relationship.

If you become a client, we may also use business contact information to communicate regarding:

• Projects;
• Deliverables;
• Meetings;
• Technical matters;
• Support;
• Billing;
• Service updates;
• Security matters; and
• Other matters relating to our business relationship.

Where required by applicable law, marketing communications will provide an appropriate method for opting out. An opt-out from marketing communications does not necessarily stop transactional, administrative, security, or service-related communications.

5. How We Share Personal Information

We may disclose information in the following circumstances.

6. Client and Project Information

3Flecha may receive information from organizations that engage us to provide website design, software development, technology consulting, hosting, integrations, automation, AI solutions, or related services.

In such circumstances, information may be processed on behalf of a client. Where 3Flecha processes personal information on behalf of a client, the client's agreement with 3Flecha and applicable data-protection requirements may govern that processing.

Depending on the project, a client may remain responsible for determining:

• What information is collected;
• Why the information is collected;
• How long it is retained;
• Which individuals may access it; and
• What notices or consents are required.

Where applicable, clients should provide their own privacy notices to individuals whose information they collect through systems or websites that 3Flecha develops or operates for them.

7. AI and Automated Technologies

3Flecha may develop or integrate AI-powered functionality into websites, software, digital platforms, search tools, assistants, workflows, or other technology solutions.

Where AI or automated technologies are used, information may be processed by third-party AI or technology providers depending on the particular service or project. We will seek to use such technologies in a manner consistent with applicable agreements, law, security requirements, and the intended purpose of the service.

Users should not submit confidential, sensitive, or proprietary information through an AI-enabled feature unless the applicable service specifically permits such information to be submitted.

8. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to inquiries;
• Maintain business and client relationships;
• Provide services;
• Maintain appropriate business and financial records;
• Resolve disputes;
• Enforce agreements;
• Protect our systems and business; and
• Comply with legal, accounting, tax, regulatory, or other obligations.

The specific retention period depends on the nature of the information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal and contractual requirements.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, misuse, or destruction.

Security measures may include appropriate access controls, authentication, encryption where appropriate, secure hosting practices, monitoring, backups, software updates, and other safeguards appropriate to the nature of the information and the risks involved.

However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. Accordingly, we cannot guarantee that information transmitted to or stored by us will be absolutely secure. If we become aware of a security incident involving personal information, we will respond and provide notifications as required by applicable law.

10. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, services, social-media platforms, or other resources.

We do not control the privacy practices of third parties. Your use of a third-party service is governed by that third party's own terms and privacy policy. We encourage you to review the privacy practices of third-party websites before providing them with personal information.

11. Children’s Privacy

The Website is intended for businesses, organizations, professionals, nonprofit organizations, government organizations, communities, and other adult users.

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.

If you believe a child has provided personal information to us, please contact us at info@3flecha.com. If we learn that we have collected personal information from a child under 13 in circumstances where applicable law requires parental consent, we will take appropriate steps to delete that information.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights concerning personal information we hold about you. These rights may include the right to:

• Know or access personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request information about how personal information is collected or used;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications; and
• Exercise other rights provided by applicable privacy laws.

Not every right applies in every circumstance. For example, certain privacy laws apply only to businesses meeting specified revenue, data-processing, or other thresholds. The California Privacy Protection Agency currently states that CCPA coverage depends on statutory requirements and thresholds.

13. California Privacy Rights

If the California Consumer Privacy Act (“CCPA”), as amended, applies to 3Flecha and to your personal information, California residents may have additional rights under applicable California law.

These may include rights concerning access, deletion, correction, and opting out of certain sale or sharing activities, subject to applicable exceptions and limitations.

3Flecha does not intend to sell personal information as that term is defined under applicable California law.

If our data practices change in a manner that creates additional obligations under applicable California law, we will update this Privacy Policy and implement the required mechanisms.

14. Do Not Track

Some browsers provide a “Do Not Track” signal or similar browser setting. Because there is not a universally accepted technical standard for responding to every such signal, the Website may not respond to all browser-based Do Not Track signals.

Where applicable law requires recognition of a particular opt-out preference signal, we will honor it as required.

15. International Visitors

3Flecha is based in the United States. If you access the Website from outside the United States, information you provide may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

Those jurisdictions may have data-protection laws that differ from the laws of your country. By using the Website, you acknowledge that your information may be processed in jurisdictions outside your country, subject to applicable law.

Where legally required, we will implement appropriate safeguards for international transfers of personal information.

16. Your Responsibilities

When submitting information through the Website, you should provide information that is accurate and appropriate for the purpose of the interaction.

You should not submit:

• Social Security numbers;
• Government identification numbers;
• Passwords;
• Payment card information through a general contact form;
• Highly sensitive health information;
• Highly sensitive financial information; or
• Other sensitive information unless 3Flecha specifically provides a secure mechanism for submitting it.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If a change materially affects how we use personal information, we may provide additional notice where required by applicable law.

Your continued use of the Website after an updated Privacy Policy becomes effective means that you acknowledge the updated policy to the extent permitted by law.